Where is the World Going?
Event: Group Bi-annual Conference
for Liberty Life at Sun City, South Africa
26 May 2008Richard Scase gave the Keynote Speech to more than 1000 delegates at Liberty Life's bi-annual conference held at the largest leisure and entertainment complex on the African continent. He outlined the increasing uncertainties and risks that high net value clients faced in a growing uncertain world.
Life insurance, he stated, was not enough. Clients wanted total one-stop solutions to their financial circumstances and this required a 'culture' shift in delivery processes; from agents negotiating short-term transaction deals to becoming long-term trusted advisors. This shift, he said, has major repercussions for agents and advisors in the financial services sector in terms of their training and reward systems.